All sales are final.

All sales are final. We do not accept returns or refunds for any reason, including buyer's remorse, change of mind, or incorrect sizing.

Our prices are kept low because we sell liquidation, overstock, scratch & dent, and open-box inventory. These items are already heavily discounted, which is why we cannot offer a return window like traditional retailers.

If you cancel an order before it is delivered or picked up, a 10% restocking fee will apply to cover processing and inventory reservation costs.

We do not offer exchanges as a standard policy. However, if we determine it is appropriate, we may offer an exchange for a defective unit at our sole discretion. This is not guaranteed and is evaluated case by case.

We strongly encourage every customer to inspect appliances in person at our Cleveland Ave showroom before completing a purchase. Our team will show you every unit, explain any cosmetic imperfections, and demonstrate functionality so you can buy with confidence.

For delivery orders, we provide detailed photos and condition descriptions before checkout. Please review carefully and ask questions — we are happy to help over the phone or WhatsApp.

While we do not offer returns or refunds, mechanical defects are covered under our warranty policy. Brand-new and open-box appliances carry the full manufacturer warranty. Scratch & dent and as-is items are covered by our in-store warranty against mechanical defects.

Warranty claims must be accompanied by the original receipt. If a unit has a mechanical defect covered by warranty, we will coordinate repair or replacement at our discretion — not a refund.

If your appliance arrives damaged due to our delivery process, contact us within 24 hours with clear photos of the damage. We will assess the issue and coordinate repair or replacement under warranty terms. This is not a return or refund — it is a warranty service claim.